Privacy policy

Effective Date: May 8, 2026 Last Updated: May 8, 2026

Kiid LLC ("Kiid Coffee," "we," "us," or "our") operates kiidcoffee.com and related products and services (collectively, the "Services"). This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit our website, place an order, sign up for our subscriptions, communicate with us, or otherwise interact with the Services.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read this Privacy Policy and understand how we handle your information.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Personal Information We Collect
How We Collect Personal Information
How We Use Personal Information
How We Share or Disclose Personal Information
Cookies, Pixels, and Tracking Technologies
SMS and Text Message Communications
Email Marketing
Your Privacy Rights and Choices
U.S. State Privacy Rights (California, Virginia, Colorado, and Others)
Children's Privacy
Data Security
Data Retention
Automated Decision-Making
International Visitors
Third-Party Links
Changes to This Privacy Policy
Accessibility
Contact Us

1. PERSONAL INFORMATION WE COLLECT

We collect personal information that identifies, relates to, or could reasonably be linked with you. The categories of personal information we collect, as defined under California law, include:

CCPA Category	Examples of What We Collect
Identifiers	Name, email address, mailing/billing/shipping address, phone number, IP address, customer account ID, cookie identifiers
Customer records	Account credentials, order history, customer service correspondence
Commercial information	Products purchased, considered, or returned; subscription details; cart contents; transaction history
Internet or network activity	Browsing history on our site, search history on our site, interactions with our website and emails, device and browser information
Geolocation data	General location derived from IP address (not precise GPS)
Inferences	Preferences, characteristics, and behavior inferred from your interactions with the Services to personalize your experience
Payment information	We do not store full payment card numbers. Payment is processed by Shopify, Shop Pay, PayPal, or similar processors who collect and tokenize your payment details. We receive and store only limited information such as the last four digits, card brand, billing zip code, and authorization status.

Sensitive Personal Information. We do not intentionally collect sensitive personal information as defined under California law (such as Social Security numbers, government IDs, financial account login credentials, precise geolocation, race, religion, health information, or contents of mail/email/text messages). If you voluntarily provide such information (for example, in a customer service email), we use it only for the purpose for which you provided it.

2. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information from the following sources:

Directly from you when you create an account, place an order, sign up for a subscription, contact customer service, leave a review, or sign up for emails or texts.
Automatically through the Services when you visit our website, through cookies, pixels, and similar technologies (see Section 5).
From service providers and partners who help us operate the Services, including Shopify, our payment processors, shipping carriers, advertising platforms, and analytics providers.
From publicly available sources such as social media platforms when you tag us or interact with our content.

3. HOW WE USE PERSONAL INFORMATION

We use personal information for the following business and commercial purposes:

Provide and operate the Services

Process and fulfill orders, including shipping and returns
Manage subscriptions and recurring billing
Create and maintain customer accounts
Provide customer support
Process payments and prevent fraudulent transactions

Communicate with you

Send order confirmations, shipping updates, and account notifications
Respond to your questions, feedback, and support requests
Send marketing emails (where you have opted in or as permitted by law)
Send SMS messages (where you have opted in)

Personalize your experience

Remember your preferences and order history
Recommend products based on your interactions
Show you relevant advertising on our site and on other websites

Marketing and advertising

Analyze the effectiveness of our marketing
Run advertising campaigns across third-party platforms (Meta, Google, TikTok, Amazon, and others)
Build audiences for retargeting and lookalike advertising

Security and fraud prevention

Authenticate accounts and protect against unauthorized access
Detect and prevent fraud, abuse, and security incidents
Enforce our Terms of Service

Legal and compliance

Comply with applicable laws and respond to valid legal requests
Investigate and defend against legal claims
Enforce our policies

Improve our Services

Analyze usage to understand how the Services are used
Develop new features and products
Conduct research and analytics

4. HOW WE SHARE OR DISCLOSE PERSONAL INFORMATION

We share personal information with the following categories of third parties:

Service providers that help us operate the Services. These providers are contractually limited to using your information only for the purposes we specify:

Shopify — ecommerce platform hosting kiidcoffee.com
Shop Pay, PayPal, and other payment processors — payment processing
Klaviyo — email marketing, SMS marketing, and customer messaging
Judge.me — product reviews
Shipping carriers (USPS, UPS, FedEx, etc.) — order delivery
Customer support tools — responding to inquiries

Advertising and analytics partners that help us measure and personalize advertising:

Meta (Facebook/Instagram) Pixel
Google Analytics 4 and Google Ads
TikTok Pixel
Amazon Advertising
Microsoft Clarity (session recording and behavior analytics)

These partners may collect information about your interactions with our Services and combine it with information they collect from other sources. Sharing personal information with these partners for cross-context behavioral advertising may qualify as "sale" or "sharing" under California law and similar laws in other states. See Section 9 to opt out.

Affiliates and corporate transactions. We may share personal information with our corporate affiliates, or in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.

Legal and safety. We may disclose personal information to comply with legal obligations, respond to subpoenas or valid legal requests, enforce our policies, protect the rights, safety, or property of Kiid LLC or others, or in connection with potential or actual legal claims.

With your consent or at your direction. We may share information with third parties when you direct us to (for example, when you log in via a social media account or share a product on social media).

We do not sell personal information in exchange for money. However, certain of our advertising practices described above may qualify as "sale" or "sharing" under California's CCPA/CPRA and similar state laws. You have the right to opt out — see Section 9.

5. COOKIES, PIXELS, AND TRACKING TECHNOLOGIES

We and our partners use cookies, pixels, web beacons, software development kits (SDKs), and similar technologies (collectively, "Cookies") to operate the Services, analyze usage, and deliver personalized advertising.

Categories of Cookies we use:

Strictly necessary — required for the Services to function (e.g., shopping cart, checkout, login). These cannot be turned off.
Performance and analytics — help us understand how visitors use the Services. Includes Google Analytics 4 and Microsoft Clarity (which records anonymized session interactions to help us improve the site).
Functional — remember your preferences and personalize content.
Advertising and targeting — used by advertising partners (Meta, Google, TikTok, Amazon) to show you relevant ads on third-party websites and measure ad performance.

Specific tracking tools we use:

Tool	Purpose
Google Analytics 4	Website analytics
Microsoft Clarity	Session recording, heatmaps, behavior analytics
Meta Pixel	Facebook/Instagram advertising and measurement
Google Ads	Google advertising and measurement
TikTok Pixel	TikTok advertising and measurement
Amazon Advertising	Amazon advertising and measurement
Klaviyo	Email and SMS marketing analytics, behavior tracking
Judge.me	Customer review collection
Shopify	Platform analytics and operations

How to manage Cookies. You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Note that disabling cookies may affect site functionality.

Global Privacy Control (GPC). If you visit our Services with a Global Privacy Control signal enabled in your browser, we will treat the signal as a request to opt out of "sale" and "sharing" of personal information for the device and browser sending the signal. Learn more at globalprivacycontrol.org. Other than GPC, we do not currently respond to "Do Not Track" signals.

Opt out of advertising tracking. See Section 9 for how to opt out of "sale" or "sharing" for advertising purposes.

6. SMS AND TEXT MESSAGE COMMUNICATIONS

If you opt in to receive SMS messages from Kiid Coffee through Klaviyo or another provider, the following terms apply:

Consent is not a condition of purchase.
You consent to receive recurring automated marketing and transactional text messages at the mobile number you provide.
Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP to any message. You can request help by replying HELP.
We will not share your mobile number or SMS opt-in consent with third parties for their marketing purposes.
After you opt out, we may send a final confirmation message acknowledging your opt-out.

We comply with the Telephone Consumer Protection Act (TCPA) and applicable state laws governing SMS communications.

7. EMAIL MARKETING

If you sign up for our email list (managed through Klaviyo) or have opted in during checkout, we send you marketing emails about products, promotions, and brand news. You can unsubscribe at any time using the unsubscribe link at the bottom of our marketing emails. Even after you unsubscribe from marketing, we may continue to send you transactional emails (such as order confirmations and shipping updates).

We comply with the CAN-SPAM Act and applicable email marketing laws.

8. YOUR PRIVACY RIGHTS AND CHOICES

You have the following rights, depending on where you live (see Section 9 for state-specific details):

Right to access / know — request a copy of the personal information we hold about you.
Right to delete — request that we delete personal information we maintain about you.
Right to correct — request that we correct inaccurate information.
Right to portability — receive a copy of your information in a portable format.
Right to opt out of sale or sharing — direct us not to "sell" or "share" your personal information for advertising purposes.
Right to limit use of sensitive personal information — applicable in California (we do not currently use sensitive personal information for purposes that trigger this right).
Right to non-discrimination — exercise your rights without being penalized.

How to exercise your rights:

Email: privacy@kiidcoffee.com
Mail: Kiid LLC, Attn: Privacy, 9925 Haynes Bridge Rd., #200-16, Alpharetta, GA 30022
Phone: (678) 301-4225

Verification. To protect your information, we will verify your identity before fulfilling a request. Verification typically requires you to confirm information we already have on file, such as your email address, name, and recent order details. For deletion or correction requests, we may require additional verification.

Authorized agents. You may designate an authorized agent to make a request on your behalf. We will require written authorization from you and may require you to verify your identity directly with us.

Response time. We will respond to verifiable requests within 45 days. If we need more time (up to an additional 45 days), we will notify you of the extension and the reason.

Appeals. If we deny your request and you live in a state that provides an appeal right, you may appeal by emailing privacy@kiidcoffee.com with the subject line "Privacy Appeal."

9. U.S. STATE PRIVACY RIGHTS (CALIFORNIA, VIRGINIA, COLORADO, AND OTHERS)

Residents of California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and other states with privacy laws may have specific rights described in Section 8.

Opt Out of Sale and Sharing for Targeted Advertising

We do not sell your personal information for money. However, our use of advertising and analytics tools (Meta Pixel, Google Ads, TikTok Pixel, Amazon Advertising, and similar) may qualify as "sale" or "sharing" under California's CCPA/CPRA and as "targeted advertising" under similar laws in Virginia, Colorado, Connecticut, and other states.

To opt out:

Submit a request by emailing privacy@kiidcoffee.com with the subject line "Do Not Sell or Share My Personal Information."
Use the Global Privacy Control (GPC) signal in your browser (see Section 5).
Opt out at the source by adjusting your ad settings on Meta, Google, TikTok, and Amazon directly, and by using industry tools at optout.aboutads.info and optout.networkadvertising.org.

California-Specific Rights (CCPA/CPRA)

California residents have the rights described in Section 8, including the right to know, delete, correct, opt out of sale/sharing, limit use of sensitive personal information, and non-discrimination.

Categories of personal information collected, sold, or shared in the past 12 months: See the table in Section 1 for categories collected. We do not sell information for money. Categories that may be "shared" for cross-context behavioral advertising include: identifiers, internet/network activity, commercial information, and inferences.

Categories of third parties with whom personal information is shared: service providers (Shopify, Klaviyo, Judge.me, payment processors, shipping carriers), advertising partners (Meta, Google, TikTok, Amazon, Microsoft), and analytics providers.

Sources of personal information: directly from you, automatically through the Services, from service providers, and from publicly available sources.

Retention: See Section 12.

Complaint Assistance. Under California Civil Code § 1789.3, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and Montana Residents

Residents of these states have substantially similar rights as described in Section 8, including the right to access, correct, delete, port, opt out of targeted advertising and sale, and (in some states) opt out of profiling for decisions producing legal or similarly significant effects.

To exercise these rights, contact us using the methods in Section 8.

Other States

If you reside in another state with a comprehensive privacy law, you may have similar rights. Contact us at privacy@kiidcoffee.com to inquire.

10. CHILDREN'S PRIVACY

The Services are not directed to children. We comply with the Children's Online Privacy Protection Act (COPPA) and California's privacy protections for minors:

Under 13: We do not knowingly collect personal information from children under 13. If you believe we have collected personal information from a child under 13, please contact us immediately at privacy@kiidcoffee.com and we will delete it.
Under 16 (California): We do not knowingly sell or share the personal information of California residents under 16 without affirmative authorization (opt-in consent from the minor or parental consent for those under 13).

11. DATA SECURITY

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information, including:

Hosting on Shopify's secure platform
Tokenization of payment information by certified payment processors (Shop Pay, PayPal, and others) — we do not store full payment card numbers
Encryption of data in transit (HTTPS/TLS)
Restricted access to personal information on a need-to-know basis
Regular security reviews of our service providers

No system is perfectly secure. Despite our safeguards, we cannot guarantee that personal information will be free from unauthorized access. If we become aware of a security breach affecting your personal information, we will notify you and applicable regulators as required by law.

12. DATA RETENTION

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Account information: Retained while your account is active and for a reasonable period after closure (typically 3 years), or longer if required by law.
Order and transaction information: Retained for at least 7 years to comply with tax, accounting, and regulatory obligations.
Marketing preferences: Retained until you opt out, plus a reasonable period to honor your opt-out.
Customer support communications: Typically retained for 3 years.
Cookies and analytics data: Retained according to the retention periods of the underlying tools (typically 14 months for Google Analytics; varies for others).

When personal information is no longer needed, we delete or anonymize it.

13. AUTOMATED DECISION-MAKING

We do not currently use automated decision-making that produces legal or similarly significant effects on you. Some of our personalization, recommendation, and advertising tools use automated processing to suggest products and content, but these do not have legal or similarly significant consequences. If we begin using automated decision-making that triggers your rights under applicable law, we will update this Privacy Policy and provide notice.

14. INTERNATIONAL VISITORS

The Services are intended for users located in the United States, and we ship products only within the United States. If you access the Services from outside the United States, you do so on your own initiative. By using the Services, you consent to the transfer of your information to and processing in the United States, where laws may differ from those in your country of residence.

We do not target the European Economic Area, the United Kingdom, or other regions outside the United States, and we do not market or sell to those regions.

15. THIRD-PARTY LINKS

The Services may link to third-party websites, social media platforms, or services. We are not responsible for the privacy practices of those third parties. Review their privacy policies before providing personal information.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will:

Update the "Last Updated" date at the top of this Privacy Policy
Post the revised Privacy Policy on the Services
Provide additional notice (email or prominent on-site notice) when required by law

Your continued use of the Services after changes take effect constitutes acceptance of the revised Privacy Policy.

17. ACCESSIBILITY

Kiid LLC is committed to making this Privacy Policy and the Services accessible to people with disabilities. If you need this Privacy Policy in an alternative format, or if you encounter an accessibility barrier, please contact us at accessibility@kiidcoffee.com. See our Accessibility Statement for more information.

18. CONTACT US

For privacy questions, concerns, or to exercise your rights:

Privacy email: privacy@kiidcoffee.com
General inquiries: hello@kiidcoffee.com
Phone: (678) 301-4225
Mail: Kiid LLC, Attn: Privacy, 9925 Haynes Bridge Rd., #200-16, Alpharetta, GA 30022

This Privacy Policy was last updated on May 8, 2026.

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